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Crossing Borders Through Communication: Global PR

Posted by Rachel Esterline on Oct 29, 2008 in Global Communication, National Conference, PRSSA, Public Relations, Social Media

2008 PRSSA National Conference – Detroit

Crossing Borders Through Communication: Global PR
Janet Tabor, Senior Vice President, Weber Shandwick Worldwide

With six billion people and more than 6500 different languages, global campaigns are very complex, according to Janet Tabor, senior vice president of Weber Shandwick Worldwide.

Tabor offered the following advice on global communication at the PRSSA National Conference:

  • Know your audience. Understand cultures and backgrounds are essential to a successful campaign.
  • The key to a successful campaign is having people on the ground in the location of the campaign who understand the mindset of the people, the market and know where people get their information from.
  • Campaigns must be tailored to apply to specific audiences.
  • Digital media has become very important¬† because of the consumer’s lifestyle–it is where people are getting their information from. Therefore, companies need to expand to reach social media to have a dialogue and build relationships with their customers. They need to be engaging.
  • It’s about relationships, not transactions. It’s about listening, enabling discussions and communication back. Social media works best for listening, not selling.
  • Brand monitoring is important. You need to know what is being said. This will help you identify potential issues quickly before they become a crisis.
  • Advocacy has become the most powerful source of influence and communication.
  • Fan sites, watch blogs and detractor sites shape brands and affect reputations.
  • You need to be working across traditional media, niche media and social media, monitoring and acting in online conversations and exploring new communication platforms.
  • Remember the media is now multimedia. For example, Business Week now has a blog, debate area, podcast center and much more.

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