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Communication Tips From Bob Lutz of General Motors

Posted by Rachel Esterline on Oct 31, 2008 in Blogging, National Conference, PRSSA, Social Media

2008 PRSSA National Conference

PRSA General Session
Bob Lutz, Vice Chairman of Global Products, General Motors

The PRSSA National Conference attendees were fortunate enough to be able to attend a PRSA session with Bob Lutz. During his presentation, Lutz gave several tips about communication:

  • Communication is about making a connection
  • Communications should say something
  • Communication has a value that paid advertising does not
  • Communications should view the media as an opportunity, not an obstacle
  • Communicators must evolve with communications

Lutz said communications should be done skillfully, directly, accurately, precisely and honestly. It should be effective and interesting. He also said writing should be balanced because self-praise can do a lot of damage.

I think one of the most important points he made was that communicators must evolve with communications. Lutz has demonstrated this himself with his own blog.

Lutz said blogs give the opportunity to have a real dialogue, to put out an unfiltered message and to have the message out immediately. Executives should write their own blogs, Lutz said, because blogs written by PR people come off as very corporate. People will feel like they are actually being talked to if it is written by the executive. But, Lutz said, an executive should submit their post to PR to make sure facts are confirmed and it is not off message.

Find out more, read his entire speech or read a recent article in PR Tactics and The Strategist Online about his speech.

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